Return Policy

We aim to provide complete satisfaction with every Almesaly purchase. If you receive a product that does not meet your expectations, please read our return guidelines below.

1. Eligibility for Returns

Returns are accepted only in the following cases:

1. The product delivered is damaged or defective.
2. You received an incorrect item.
3. The product has expired at the time of delivery.

Products must be returned unused, unopened, and in their original packaging within 7 days of delivery.

2. Non-Returnable Products

For safety and hygiene reasons, the following items cannot be returned:

1. Opened or used food products.
2. Products damaged after delivery.
3. Gift cards, digital downloads, or promotional items.

3. Return Process

1. Contact our customer support team within 48 hours of receiving the product.
2. Provide details including order number, issue description, and photo proof.
3. Once verified, we will arrange for pickup or request you to send the product back.

After inspection, a replacement or refund will be processed as applicable.

4. Return Shipping

If the return is approved due to our error (wrong or defective product), we will cover the shipping cost.

For other returns (if allowed), the customer may be responsible for return shipping.