Cancellation Policy

At Almesaly, we understand that customers may sometimes need to cancel their orders. Our cancellation policy ensures fairness and transparency for both customers and our team.

1. Order Cancellation by Customer

1. Orders can be cancelled within 12 hours of placing the order, provided the item has not yet been shipped.
2. Once an order is processed or shipped, cancellation will not be possible.

To cancel your order, please contact our support team immediately with your order ID.

2. Cancellation by Almesaly

We reserve the right to cancel any order under the following circumstances:

1. Product out of stock or discontinued.
2. Pricing or listing error on the website.
3. Payment not received or transaction declined.
4. Suspicious or fraudulent order activity.

If your order is cancelled by us, you will receive a full refund within 5–7 working days.

3. Refund for Cancelled Orders

If your order is cancelled before shipment, a full refund will be processed to your original payment method.

Please allow 7–10 business days for the amount to reflect, depending on your bank or payment provider.